Privacy Policy & Terms of Use

PRIVACY POLICY

Last Updated: 03.04.2025

1. INTRODUCTION

Welcome to Kolchuga® ("we," "our," or "us"). We are an international company registered in Ukraine, selling products to customers in the United States and other countries. We respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website www.kolchuga-usa.com or make purchases from us.

By accessing or using our services, you agree to this Privacy Policy. If you do not agree, please do not access or use our services.

2. INFORMATION WE COLLECT

2.1 Personal Information

We may collect personal information that you voluntarily provide to us, including but not limited to:

  • Name
  • Email address
  • Phone number
  • Billing address
  • Shipping address
  • Payment information
  • Vehicle information related to skid plate compatibility

2.2 Automatically Collected Information

When you visit our website, we may automatically collect certain information, including:

  • IP address
  • Browser type
  • Device information
  • Cookies and tracking technologies
  • Pages viewed and time spent on our website
  • Referring website or source

3. HOW WE USE YOUR INFORMATION

We use the information we collect for various purposes, including:

  • Processing and fulfilling your orders
  • Communicating with you about your order or inquiries
  • Sending product updates, promotional materials, and newsletters (if opted in)
  • Improving our website and products
  • Analyzing usage patterns and trends
  • Preventing fraudulent transactions and monitoring against theft
  • Complying with legal obligations

4. SHARING YOUR INFORMATION

We may share your information with third parties in the following situations:

  • With service providers who help us operate our business (payment processors, shipping companies)
  • To comply with legal obligations
  • To protect our rights, privacy, safety, or property
  • In connection with a business transfer or acquisition

We do not sell your personal information to third parties.

5. COOKIES AND TRACKING TECHNOLOGIES

Our website uses cookies and similar tracking technologies to enhance your browsing experience. You can manage cookie preferences through your browser settings.

6. YOUR PRIVACY RIGHTS

Depending on your location, you may have certain rights regarding your personal information, including:

  • Right to access your personal information
  • Right to correct inaccurate information
  • Right to request deletion of your information
  • Right to restrict or object to processing
  • Right to data portability

California Residents

If you are a California resident, you have specific rights under the California Consumer Privacy Act (CCPA). To exercise these rights, please contact us using the information provided in Section 10.

International Customers

As an international company, we respect and comply with applicable privacy laws in different jurisdictions. If you are located outside the United States, you may have additional rights under your local laws, which we will honor to the extent applicable.

7. DATA SECURITY

We implement appropriate security measures to protect your personal information. However, no data transmission over the Internet or storage system can be guaranteed to be 100% secure.

8. DATA RETENTION

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law.

9. CHILDREN'S PRIVACY

Our services are not directed to children under 13 years of age. We do not knowingly collect information from children under 13. If you believe we have collected information from a child under 13, please contact us immediately.

10. CONTACT INFORMATION

If you have questions or concerns about this Privacy Policy, please contact us at:

Kolchuga®
[email protected]
+1 929 235 12 99 (New-York office)
+1 323 443 85 00 (Los-Angeles office)

11. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time. The updated version will be indicated by an updated "Last Updated" date. We encourage you to review this Privacy Policy periodically.

 

TERMS OF USE

Last Updated: 13.05.2025

1. ACCEPTANCE OF TERMS

By accessing and using this website www.kolchuga-usa.com, you accept and agree to be bound by these Terms of Use. If you do not agree to these Terms, you should not use our website or services.

2. INTERNATIONAL BUSINESS DISCLOSURE

Kolchuga® is an international company registered in Ukraine that sells products to customers in the United States and other countries. While we make our products available to U.S. customers, our business operations, manufacturing, and fulfillment may be conducted outside the United States.

3. PRODUCTS AND SERVICES

3.1 Product Information

All product descriptions, including skid plate specifications, are provided for informational purposes only. We strive to ensure accuracy but do not warrant that product descriptions or other content is accurate, complete, or error-free.

3.2 Installation and Use

Our skid plates are designed for specific vehicle models. Improper installation or use may lead to damage or safety issues. We strongly recommend professional installation of all skid plates. Installation instructions provided are general guidelines only.

4. ORDERING AND PAYMENT

4.1 Order Acceptance

All orders are subject to acceptance and availability. We reserve the right to refuse or cancel any order for any reason, including but not limited to product availability, errors in product or pricing information, or identification of fraudulent activities.

4.2 Pricing and Payment

All prices are listed in US Dollars and are subject to change without notice. Applicable taxes and shipping costs will be added to your total purchase amount.

5. SHIPPING AND DELIVERY

5.1 Shipping Methods

We ship our products throughout the United States using [SHIPPING METHODS]. Estimated delivery times are not guaranteed and may vary based on destination and other factors.

5.2 International Shipping

International customers are responsible for all customs duties, taxes, and other import-related fees.

6. RETURNS AND REFUNDS

6.1 Return Policy

You may return undamaged products in original packaging within 14 days of delivery. Custom orders or modified products cannot be returned unless defective.

6.2 Warranty

Our skid plates come with a 12 month limited warranty against manufacturing defects in material and an individual warranty for each coating:
AluOx® - 36 month.
ZipoFlex® - 36 month;
WhiteCover® - 24 month.
This warranty does not cover damage from improper installation, misuse, or normal wear and tear.

7. INTELLECTUAL PROPERTY

All content on this website, including text, graphics, logos, images, and software, is our property or the property of our licensors and is protected by international copyright laws.

8. USER CONDUCT

You agree not to:

  • Use our website for any illegal purpose
  • Interfere with the operation of our website
  • Attempt to gain unauthorized access to any portion of our website
  • Copy, reproduce, or distribute any content from our website without permission

9. DISCLAIMER OF WARRANTIES

OUR PRODUCTS AND SERVICES ARE PROVIDED "AS IS" WITHOUT ANY WARRANTIES, EXPRESS OR IMPLIED. TO THE FULLEST EXTENT PERMISSIBLE UNDER APPLICABLE LAW, WE DISCLAIM ALL WARRANTIES, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.

10. LIMITATION OF LIABILITY

IN NO EVENT SHALL WE BE LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL, OR CONSEQUENTIAL DAMAGES ARISING FROM THE USE OF OUR PRODUCTS OR SERVICES, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

11. INDEMNIFICATION

You agree to indemnify and hold us harmless from any claims, losses, liabilities, damages, costs, or expenses, including reasonable attorneys' fees, arising from your use of our website or products, your violation of these Terms, or your violation of any rights of a third party.

12. GOVERNING LAW

These Terms shall be governed by and construed in accordance with the laws of [YOUR COUNTRY], without giving effect to any principles of conflicts of law. However, these Terms shall not deprive you of any mandatory consumer protections under the laws of your country of residence, where applicable.

13. DISPUTE RESOLUTION

Any dispute arising out of or in connection with these Terms shall be referred to and finally resolved by arbitration under the Rules of the International Chamber of Commerce by one or more arbitrators appointed in accordance with the said Rules. The language of the arbitration shall be English. The place of arbitration shall be determined by mutual agreement or, failing such agreement, by the International Chamber of Commerce in accordance with its Rules.

14. CONSUMER PROTECTION NOTICE

As an international company selling to U.S. customers, we strive to comply with consumer protection laws in both our country of registration and the United States. Nothing in these Terms should be construed as limiting your rights under applicable consumer protection laws in your jurisdiction. If you are purchasing our products as a consumer, you may be entitled to certain non-waivable rights under the laws of your country or state of residence.

15. CHANGES TO TERMS

We reserve the right to modify these Terms at any time. Changes will be effective immediately upon posting on our website. Your continued use of our website following the posting of changes constitutes your acceptance of such changes.

16. SEVERABILITY

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions shall remain in full force and effect.

17. ENTIRE AGREEMENT

These Terms, together with our Privacy Policy, constitute the entire agreement between you and us regarding the use of our website and services.

18. CONTACT INFORMATION

Questions regarding these Terms should be directed to:

Kolchuga®
[email protected]
+1 929 235 12 99 (New-York office)
+1 323 443 85 00 (Los-Angeles office)